WOF EXPO 2021 is launching the vote across the industry in order to award the most reliable and efficient parcel company with the Last Mile Expert Award.
It is no secret that last mile carriers were facing a huge challenge in order to optimise the last mile, reduce costs, whilst trying to revolutionise customer experience. By navigating through the challenges and opportunities of this ever evolving industry, many have chosen the path of investing into technology, innovations and game-changing solutions.
In order to create the shortlist, we have paid close attention to the fact, how the last mile carriers understood the urgency to address new challenges brought up by the pandemic, which additional procedures have been implemented in order to streamline their operations, to enhance the customer experience and how they differentiate themselves in this competitive market.
The following criteria have been looked at:
- Route optimisation
- Usage of drones and lockers
- Real-time tracking
- Implementation of innovations and technology
- Net-zero last mile
- Streamline of operations
- Customer service
|By submitting your vote, you are automatically included in the competition to win an amazing all-inclusive weekend in a 4-star wellness hotel in the Middle of the Fatra Mountains in Slovakia. The prize will be awarded to the lucky winner on stage on October 7th, 2021, during the WOF Awards Gala event, alongside the winner in the Last Mile Expert category.
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