Interview with Sander Vergeer
| Mr Sander Vergeer is an experienced and enthusiastic Operations Manager at Wings on Board. With a businesslike, result-oriented but also social approach and a good empathic ability, he achieves the intended results. Mr Vergeer takes responsibility and realizes innovations so that processes run more smoothly. |
1. Wings on Board is a premium onboard courier / hand carry service provider with global coverage, what differentiates you from competition?
First, we have a database with more than 2.600 couriers in 120 countries who are located worldwide. Because of this broad network of couriers, we can find a courier close to any departure airport to offer a quick and reliable solution to our clients. Secondly, our business model is that we only work with Freight Forwarders.
Currently we are implementing an ERP, and this will change the way we currently work. Our client will receive automated milestone updates by email and via a secured link the client is able to see the status of the shipment online (Track & Trace). We are really excited about this new feature, and this is quite new in the OBC business.
2. Speed and Reliability is key in your business segment, how do you ensure highest standards?
The amazing team with Operations Specialists at our OBC Desk are available 24/7/365 , they are key in our organisation and have a high knowledge and experience about the OBC business. Located in The Netherlands, USA, and India so we cover all time zones.
We have set certain standards of our service process like establishing a clear understanding of expected performance, so our team knows what to do and creating consistency in service delivery.
3. How important is the CEE region for your business?
The CEE region is very important for Wings on Board. Automotive, Aerospace and Life Science & Health Care are industries with highest demand for time critical transportation and the Automotive industry has steadily increased in Central Eastern Europe. Approximately one in three vehicles are produced in the Czech Republic, Hungary, Poland, Romania, so we want to be close to our customers in these markets to support with OBC deliveries when time and security is vital.
4. Why did you decide to join WOF Expo Prague 2022 as exhibitor and how to you judge the importance of a regional transport & logistics platform like WOF Events for the CEE region?
This is a great opportunity to meet with Freight Forwarders from the CEE region. We feel this well organised WOF Event is the place to be to meet current and potential customers.
5. Beside of being ready 24/7 for 365 days a year and a high-quality transport service, customs processes could be an unexpected hurdle and create potential delays – how do you prepare for this?
Yes, indeed the customs processes can be challenging but due to the fact we have an extensive network of customs brokers all over the world we are able to assist in most cases. We have a dedicated person within our Wings team who is involved in acquiring new customs brokers in countries where we don’t have coverage yet. Currently we have customs brokers in more than 40 countries, and we are still adding more counties.
6. What do you especially recommend to your customers when it comes to onboard courier / hand carry services?
Sending your shipment with an On Board Courier is the fastest and most reliable transportation option which is the best solution for most serious time sensitive challenges and we would suggest to trust this challenge to a reliable partner.
Not every shipment is suitable to transport with an OBC. Each airline has its own baggage policy so for each shipment we check which airline and route fits best with the cargo. Our team can tell you so much more about this.
Wings on Board is committed to always respond to the most demanding time
sensitive challenges with premium OBC (On Board Courier) transportation service. We are working solely with Freight Forwarders and building long-lasting cooperation for shared growth. In an increasingly complex and uncertain world Wings on Board extensive knowledge & experience within high demand industries for time critical solutions ensures tailor-made industry specific OBC solution. Our global network of ~2600 contracted couriers spread over 120 countries are carefully selected professionals with transportation and customs know-how to ensure fast and secure door-to-door or airport-to-airport transportation of extremely urgent and sensitive goods.
24/7 Global Control Tower Desk located in The Netherlands together with Operational Teams in U.S. and India – Crew driven to push the boundaries and to respond with agility to the most demanding time sensitive challenges.
T: +31 (0)23 554 3408
Booth number: Hall 4, B9