“Collaboration in the E-commerce Sector: Increasing the Customer Satisfaction Together!”



Sandra Eitler

Professor Head of Department Transport & Traffic

Petr Nejedlý


Jakub Krejčíř
Vice Chairman of the Board

Panel Introduction

A significant aspect of the conversation will revolve around the collaboration between freight forwarders and local delivery services, ensuring efficient last-mile delivery and enhancing the overall customer experience. The integration of digital solutions between freight forwarders and e-commerce platforms will be a focal point, exploring how it enhances visibility, transparency, and efficiency in the supply chain. We will also examine the contribution of freight forwarders to warehousing and distribution strategies, enabling e-commerce businesses to streamline inventory management and order fulfillment. A critical aspect of the discussion will be the challenges and solutions associated with reverse logistics, as freight forwarders play a crucial role in managing product returns in the e-commerce ecosystem.